Certified Quality Engineer


The Certified Quality Engineer is a professional who understands the principles of product and service quality evaluation and control. This body of knowledge and applied technologies include, but are not limited to, development and operation of quality control systems, application and analysis of testing and inspection procedures, the ability to use metrology and statistical methods to diagnose and correct improper quality control practices, an understanding of human factors and motivation, familiarity with quality cost concepts and techniques, and the knowledge and ability to develop and administer management information systems and to audit quality systems for deficiency identification and correction.

Learning Outcomes:

Upon successful completion of this course, students will be able to:
1. Illustrate the function and meaning of Quality Engineer and his/her relevance in today’s business world
2. Explain the importance, relevance, and application of various Quality Tools and Techniques used by Quality Engineers
3. Fully understand the function of Quality Planning and Analysis as role of Quality Engineer
4. Discuss the relevance and relationship of Six-Sigma and Lean concepts of Quality Engineering
5. Improve the leadership quality ad learn the variety of current quality standards constituting the Quality Management System

Education and /or Experience:

A minimum of three years of this experience must be in a decision- making position. ‘Decision-making is defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

Course Outline:

I.  Overview

II. Pre-test

III.Management and Leadership

A.        Philosophies and Foundations of Quality

B.        Continuous Improvement Tools

C.        The Quality Management system (QMS)

D.        ASQ Code of Ethics for Professional Conduct

E.        Leadership Principles and Techniques

F.        Facilitation Principles and Techniques

G.        Communication Skills

H.        Customer Relations

I.        Supplier Management

J.        Barriers to Quality Improvement

K.        Management and Leadership Lesson Summary

IV. The Quality System

A.        Quality System Lesson Introduction

B.        Elements of the Quality System

C.        Documentation of the Quality System

D.        Quality Standards and Other Guidelines

E.        Quality Audits

F.        Cost of Quality (COQ)

G.        Quality Training

H.        The Quality System Lesson Summary

V. Product and Process Design

A.        Lesson Overview

B.        Classification of Quality Characteristics

C.        Design Inputs and Review

D.        Technical Drawings and Specifications

E.        Design Verification

F.        Reliability and Maintainability

G.        Predictive and Preventive Maintenance Tools

H.        Reliability and Maintainability Indices

I.        Bathtub Curve

J.        Reliability-Safety-Hazard Assessment Tools

VI. Product and Process Control

A.        Product and Process Control Overview

B.        Tools

C.        Material Control

D.        Acceptance Sampling

E.        Measurement and Test

F.        Metrology

G.        Measurement System Analysis (MSA)

VII. Continuous Improvement

A.        Continuous Improvement Lesson Overview

B.        Quality Control Tools

C.        Quality Management and Planning Tools

D.        Continuous Improvement Techniques

E.        Corrective Action

F.        Preventive Action

VIII. Quantitative Methods and Tools

A.        Quantitative Methods and Tools Overview

B.        Collecting and Summarizing Data

C.        Quantitative concepts

D.        Probability Distributions

E.        Statistical Decision-Making

F.        Relationships Between Variables

G.        Statistical Process Control (SPC)

H.        Process  and Performance Capability

I.        Design and Analysis of Experiments

IX. Post Assessment